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| The AppleCare Protection Plan is a uniquely integrated service and support solution that extends the complimentary coverage on your Mac to three years from the computer’s purchase date. This comprehensive plan includes expert telephone assistance, onsite repairs for desktop computers (1) , global repair coverage for portable computers and Mac mini, web-based support resources, and powerful diagnostic tools — all for one economical price. We recommend that you purchase the AppleCare Protection Plan when you purchase your Apple system to take maximum advantage of the coverage the plan provides.
Three years of security
Every Mac comes with 90 days of telephone support and one year of service coverage at an Apple-authorized repair center. By purchasing the AppleCare Protection Plan with your Mac, you can extend your coverage to three years from the computer’s purchase date.
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Comprehensive coverage
The AppleCare Protection Plan covers your Mac, as well as an AirPort Extreme Card, an AirPort Express or AirPort Extreme Base Station, and Apple RAM used with your Mac. Mac mini, Power Mac, and PowerBook customers may also enroll one Apple display for coverage, provided that the Mac and the display are purchased together.
One number to call for help
Get direct telephone access to Apple’s own technical support group, the people who know your system best. Because Apple creates the computer, the operating system, and many built-in applications, the Mac is a truly integrated system. Just one phone call can help resolve most issues with your Mac because AppleCare representatives can help troubleshoot Apple hardware, the Mac operating system, and many Apple consumer applications, including iLife, iWork, iChat AV, Mail, Safari, iCal, iSync, AppleWorks, and QuickTime.
Convenient repair options
The AppleCare Protection Plan ensures that Apple-certified technicians will perform repairs using genuine Apple parts(5) . With this plan, parts and labor will be covered for three years from your computer's purchase date. The plan includes onsite service for desktop computers and global repair coverage for portables and Mac mini, which can be very important if you travel abroad.
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Key Features |
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Comprehensive service and support
- Extends telephone support from 90 days to three years from computer's purchase date
- Extends hardware repair coverage to three years from computer's purchase date, including:
- Onsite service for desktop computers
(1)
- Global repair coverage for portable computers and Mac mini
- Provides dedicated access to web-based support resources
(2)
- Includes powerful diagnostic tools (TechTool Deluxe from Micromat)
Assistance with the complete Apple solution
- Apple hardware products
(3)
- An Apple computer
- An Apple mouse and keyboard when included with a covered computer (or purchased with Mac mini)
- An Apple display when purchased and enrolled with a covered Mac mini, Power Mac, or PowerBook computer
- An AirPort Extreme Card, AirPort Express or AirPort Extreme Base Station, and Apple RAM when used with a Mac covered by the AppleCare Protection Plan
- The Mac OS
(3)
- Many Apple-branded consumer applications, including iLife, iWork, iChat AV, Mail, Safari, iCal, iSync, AppleWorks, and QuickTime
Quality and convenience backed by Apple
- Award-winning Apple technical support through an easy-to-remember toll-free telephone number
(4)
- Repairs performed by Apple-certified technicians using genuine Apple parts
(5)
- Quick and easy enrollment
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Note: The AppleCare Protection Plan cannot be sold to consumers where prohibited by law. "Consumers" are persons who use their computers primarily for personal, family, or household purposes.
(1) Onsite service is not available in all locations.
(2) Access to web-based resources requires the use of a compatible Internet service provider; fees may apply.
(3) Xserve and Mac OS X Server are not supported under the AppleCare Protection Plan.
(4) Local telephone fees may apply. Telephone numbers and hours of operation may vary and are subject to change.
(5) Repair service may include onsite, carry-in, and express courier service; specific availability of each option depends on product type and location of Apple Authorized Service Provider. Apple may also request that the customer replace components with readily installable parts.
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